March 23, 2020
Dear Families of Pivotal Kids Clinic,
We have made significant changes with respect to how our clinic will be running, effective March 23, 2020. This will allow us to maintain high quality care and keep everyone safe. We are still available to you.
Pivotal Kids remains physically open in order to provide essential services, including administering vaccinations and providing in-person appointments when physical examinations are deemed critical.
We have switched all routine and non-urgent visits to virtual visits (either via telephone or via an application that can be downloaded for free from www.reacts.com). This has been done to protect patients from unnecessary exposure to infection, and to help slow the spread of the virus.
For Scheduled Appointments:
We will be converting MOST scheduled appointments to virtual encounters using Reacts.com or via telephone.
We recommend that you visit www.reacts.com and download the software. This is a secure messaging software that is provided without cost to patients.
We will contact you (by email or phone) in advance of your appointment to arrange the visit and to obtain consent for a virtual visit.
Dr. Cellupica may call you from a Blocked/Unknown number/Private Caller ID. Please answer your phone!
Following a telephone conversation, if Dr. Cellupica thinks it is important that you be seen in person, then he will advise accordingly or possibly arrange for an in-person visit.
Possible In-Person Visits:
Well baby visits/vaccinations at pre-booked times.
Other visits: Only AFTER virtual consultation to determine need.
To keep everyone safe who attends office visits, please be aware that we are spacing appointments so that patients do not wait in the waiting room, and continuing to disinfect common areas and exam rooms using hospital-grade disinfectants.
Minimizing Risk of Exposure to ALL: Please DO NOT come to the office without calling first.
Do not come to the office without first having a virtual visit and approval to come and see Dr. Cellupica.
If Dr. Cellupica feels that your child may have a COVID-19 infection, he will direct you to an assessment center or to the ER. If you do not have symptoms of a COVID-19 infection, and Dr. Cellupica feels that it is appropriate, we will arrange to see you in clinic
Do not come to the office with any symptoms consistent with COVID-19. Symptoms such as fever/cough/shortness of breath for patients/caregivers/siblings.
When attending in-person visits, we will only allow one child and one parent/caregiver. Do not bring siblings to the clinic.
Under usual circumstances, as your child’s pediatrician, Dr. Cellupica would be pleased to see you in the office if your child is sick and coughing. However, given the current pandemic, we must be very strict on who can be seen in the office for the safety of all patients and staff alike.
Please note: In line with Public Health recommendations, we will NOT be assessing patients with symptoms consistent with COVID-19 in the office. We do not test for COVID-19 in our office. Currently, testing is only being done at assessment centers and in hospitals.
If a sick patient comes into our office and subsequently tests positive for COVID-19, our clinic would be exposed and need to shut down for 14 days. We are striving to avoid this situation so we can remain available to our patients throughout the pandemic.
We appreciate your patience as we navigate this difficult time.
We strongly recommend you maintain social distancing, limit your interaction with others especially in large groups. Wash your hands frequently and avoid touching your face. Stay healthy and take care of yourselves and each other. We are here for you!
Dr. Cellupica and the Pivotal Kids Clinic Staff
“COVID-19 is taking so much from us. But it’s also giving us something special – the opportunity to come together as one humanity – to work together, to learn together, to grow together. ” ~ WHO Director-General, March 20, 2020
New COVID-19 Assessment and Testing Centres:
If you think that you or your child(ren) might have the coronavirus, it is critical that you call TELEHEALTH ONTARIO at 1-866-553-7205 to be screened and verify if you should attend an assessment centre or self-isolate at home for 14 days.
For information about COVID-19 Assessment Centres, please visit:
PROTECT YOURSELF, PROTECT YOUR COMMUNITY!
For reliable, up-to-date information on COVID-19, we recommend that you use the following websites:
The Toronto Self Assessment Tool is interactive and very helpful for deciding if you need a test and instructions for self management. It has been developed by North York General, Sunnybrook and Humber. https://covid19toronto.ca/
York Region Public Health COVID-19 Main Page: https://www.york.ca/wps/portal/yorkhome/health/yr/infectiousdiseasesandprevention/covid19/covid19
Ontario Ministry of Health Main Page: https://www.ontario.ca/page/2019-novel-coronavirus
Public Health Canada Main Page: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
Fact Sheet: Practicing Social Distancing:
Fact Sheet: How to Self Isolate:
As a Pediatrician, Dr. Cellupica offers high quality medical services to meet his patients' needs. "I have a special interest in behavioural and developmental pediatrics. My aim is to partner with families through their child's early life, and to help kids grow to be healthy and happy adults. I want to see your children reach their full potential."
Mon - Fri: 9am - 5pm
Closed on Sundays and Statutory Holidays.
37 Jacob Keffer Pkwy
Vaughan, ON L4K 5N8